1. Acceptance of Terms
By accessing or using the website operated by [Business Name] ("we," "us," or "our") at https://[domain.com] ("Site"), or by requesting or receiving services from us, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Site or our services.
2. Services
[Business Name] provides [trade label] services to residential and commercial customers in [Service Area] and surrounding areas. All services are subject to availability, scheduling, and our acceptance. We reserve the right to refuse service to anyone for any lawful reason.
All work performed by [Business Name] is performed by licensed and insured technicians (License #[License #]) in accordance with applicable state and local building codes.
3. Quotes & Pricing
Quotes provided by [Business Name] are estimates based on information available at the time of quote. Final pricing may vary if the scope of work changes after on-site assessment, additional materials are required, or unforeseen conditions are discovered. We will communicate any pricing changes before performing additional work, and you may decline at no obligation.
Quotes are valid for 30 days from the date issued unless otherwise stated.
4. Payment Terms
Payment is due upon completion of work unless otherwise agreed in writing. We accept major credit cards, debit cards, checks, and electronic transfers. A deposit may be required for large jobs or special-order materials.
Late payments may be subject to a finance charge of 1.5% per month (or the maximum allowed by law). Returned checks incur a $35 fee.
5. Warranty
[Business Name] provides a workmanship warranty on all labor performed for a period of 12-month workmanship warranty from the date of completion. Manufacturer warranties on parts and materials apply separately and are governed by the manufacturer's terms.
This warranty does not cover damage caused by misuse, neglect, modifications by others, normal wear, acts of nature, or pre-existing conditions not addressed in the original scope of work.
6. Cancellations & Rescheduling
You may cancel or reschedule a non-emergency appointment at no charge by contacting us at least 24 hours before your scheduled appointment. Cancellations within 24 hours of a scheduled appointment may be subject to a service fee.
Emergency dispatches that are canceled after the technician has been dispatched may be billed at our standard emergency dispatch rate.
7. Customer Responsibilities
You agree to:
- Provide safe and reasonable access to the work site
- Disclose known issues, hazards, or prior repairs that may affect our work
- Obtain any required permissions if you are not the property owner
- Make timely payment for services rendered
8. Limitation of Liability
To the fullest extent permitted by law, [Business Name]'s total liability for any claim arising out of or relating to our services or these Terms shall not exceed the amount paid by you for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or loss of use.
9. Intellectual Property
All content on this Site, including text, graphics, logos, images, and software, is the property of [Business Name] or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.
10. Privacy
Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
11. Dispute Resolution
If a dispute arises between you and [Business Name], we will first attempt to resolve it informally. If we cannot resolve the dispute within 30 days, the dispute will be resolved by binding arbitration in [State] under the Commercial Arbitration Rules of the American Arbitration Association. Each party bears its own costs and fees, except as otherwise required by law.
You waive the right to participate in any class action against us. Any arbitration shall be conducted on an individual basis.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of [State], without regard to its conflict-of-laws principles.
13. Modifications
We may revise these Terms at any time. Updated Terms will be posted on this page with a new "Effective" date. Continued use of the Site or our services after a revision constitutes acceptance of the revised Terms.
14. Contact
Questions about these Terms? Reach us at:
[Business Name]
[Street Address]
[Primary City], XX 00000
Phone: (555) 555-5555
Email: [email protected]