1. Introduction
[Business Name] ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that information. By using our website, calling us, texting us, or submitting any form on this site, you agree to this policy.
2. Information We Collect
We collect information you provide directly when you contact us or request a quote:
- Name
- Phone number
- Email address
- Service address
- Description of the service you need
- Any messages or information you choose to share with us
We also automatically collect limited technical information when you visit our site (browser type, IP address, pages visited, referring site) for the purpose of operating and improving the website.
3. How We Use Your Information
We use the information you provide to:
- Respond to your inquiry and provide a quote
- Schedule and provide services you request
- Communicate with you about your appointment, service, or follow-up
- Send service reminders, appointment confirmations, and (with your consent) occasional promotional offers
- Process payments for services rendered
- Comply with legal obligations
4. SMS / Text Messaging Communications
Consent. By providing your phone number on a form on this site, calling us and providing your number, or otherwise giving us your number with the intent to receive communications, you consent to receive text messages and calls from [Business Name] at the number provided. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies.
Types of messages. We may send appointment confirmations, service reminders, dispatch updates, quote follow-ups, customer service responses, and occasional promotional offers.
Opt-out. You can stop receiving text messages at any time by replying STOP to any message we send. After you opt out, we may send a single confirmation message and will not send further marketing texts to that number.
Help. Reply HELP to any message for assistance, or contact us at (555) 555-5555 or [email protected].
No mobile data sharing. We do not sell or share mobile phone numbers, SMS opt-in data, or text message consent with third parties or affiliates for marketing purposes. Phone numbers collected for SMS are used only for the communications described in this section.
5. How We Share Information
We share information only as needed to operate our business:
- Service providers: CRM platforms, scheduling tools, payment processors, email/SMS providers, and cloud hosting — all bound by confidentiality and data protection obligations.
- Legal compliance: When required by law, subpoena, or to protect the rights, property, or safety of [Business Name], our customers, or others.
We do not sell your personal information to third parties.
6. Cookies & Tracking
This site uses cookies and similar technologies to remember your preferences, measure traffic, and improve your experience. You can disable cookies in your browser settings, though some features of the site may not work properly without them.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to protect your personal information consistent with applicable law.
8. Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
9. Your Rights
Depending on where you live, you may have the right to:
- Access the information we have about you
- Correct inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at [email protected] or (555) 555-5555.
10. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from children under 13. If you believe we have collected such information, contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective" date at the top of this policy reflects the most recent update. Continued use of the site after an update constitutes acceptance of the revised policy.
12. Contact Us
Questions about this policy or our privacy practices? Reach us at:
[Business Name]
[Street Address]
[Primary City], XX 00000
Phone: (555) 555-5555
Email: [email protected]